REACT TO CUSTOMERS´ MESSAGES INSTANTLY

Incoming messages can easily overload the customer service department. Operators must manually respond to similar repetitive queries, yet different requests require different knowledge and skills. Also, responding to a message is not just about writing a reply. Often the operators have to perform actions in a back-office system in response to the request.

ARIS is an intelligent platform that builds upon the latest technologies in natural language processing to classify incoming messages, prepare responses, and perform actions automatically. Therefore, ARIS automatically constructs replies and performs the required steps for each incoming message within seconds.

AUTOMATED REPLIES AND PERFORMED FOLLOW-UP ACTIONS

Automated classification of the messages helps to keep all customer queries organized, allowing for subject matter experts to focus on their field of expertise, increasing their productivity.​ ARIS analyzes the message content​, spots all critical information, populates the answer, and suggests actions to be executed in connected back-office systems, all triggered from one place and one click. If required, ARIS can automatically reply to a message, significantly reducing your customer support load.

AI-DRIVEN CUSTOMER SUPPORT

ARIS automates the classification of incoming messages with a success rate of close to 100% accuracy. Responses and follow-up actions are proposed by the system and can be executed from within its user interface, reducing the total time spent on one message. Connecting to existing applications through their API or via RPA, ARIS is easily integrated into existing processes.

PLATFORM TAILORED TO YOUR NEEDS

ARIS is an intelligent, self-learning platform. Learning from any company data, ARIS is adaptable to customer-specific needs. It can be integrated with your systems, propagating changes to your CRM or other systems. All essential features are supported in multiple languages.​

Key numbers and benefits

AUTOMATIC PROCESSING

The platform fully automates the processing of up to 40% of incoming messages, which leads to significant cost reduction.

PRE-PREPARED NEXT STEPS

Through ARIS, 75% ​of incoming messages have prepared responses and follow-up actions to reduce process time.

OVERVIEW OF MESSAGES

ARIS keeps your inbox clear; 90% ​of incoming messages are categorized correctly whether they get to the inbox via e-mail or customer chat.

Addressable use cases

1.

CUSTOMER SERVICE

2.

MESSAGE DISPATCHING

3.

TICKETING SYSTEM

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