ARIS - CUSTOMER SUPPORT AUTOMATION

REACT TO INCOMING MESSAGES INSTANTLY WITH ARIS

Be it emails or instant messaging platforms, the number of incoming messages can easily overload the customer service department. Human operators must manually respond to repetitive similar queries, yet different requests require different knowledge and skills. Also, responding to a request is not just about writing a reply. Often the operators have to perform actions in a back-office system in response to the request

ARIS AUTOMATICALLY CONSTRUCTS REPLIES AND PERFORMS REQUIRED ACTIONS FOR EACH INCOMING MESSAGE

Automated classification of all messages helps to keep all customer queries organized, allowing for subject matter experts to focus on their field of expertise, increasing their productivity.​ ARIS analyses the message content​, spots all key information, populates the answer, and suggests actions to be executed in connected back-office systems, all triggered from a single user interface. If required, ARIS can automatically reply to the message, significantly reducing the load of your customer support

Key Performance Indicators

Automated classification of incoming messages with success rate close to 100% accuracy.

Response and follow-up actions are proposed by the system and can be executed from within its user interface, which reduces the total time spent on one message

Connecting to existing applications through their API or via RPA makes it easy to integrate into existing processes

REFERENCES

A European-based peer-to-peer lending platform provider deployed ARIS into their customer service operations.​ From the day one, ARIS was able to categorize, understand and provide ready-to-send answers for more than 80% of all incoming messages

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