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MAHLE Processes Customer Orders Within Seconds Using NLP Automation

Seconds
Order processing time
Eliminated
Manual transcription errors
Automated
SAP order template generation
The Challenge

Customer Service Teams Manually Transcribed Hundreds of Email Orders Every Day

MAHLE's customer service operators manually processed hundreds of daily email orders, leading to transcription errors and operational inefficiency. The volume of orders made manual processing unsustainable.
Our Approach

NLP Platform Reads Emails, Extracts Order Data, and Generates SAP-Ready Templates Automatically

Blindspot deployed a natural language processing platform that automatically identifies incoming emails as orders, extracts relevant order data, validates information against master data, generates proposed responses, and creates SAP-ready order templates.
Results

Orders Processed in Seconds with Transcription Errors Eliminated Entirely

Orders are now processed within seconds without manual verification or data entry. Transcription errors have been eliminated and operator workload is dramatically reduced, freeing customer service staff for higher-value interactions.
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