MAHLE processes orders at customer support within seconds
At MAHLE, customer service operators daily process hundreds of orders incoming via e-mail. The company wanted to automate this process, decrease the number of errors related to transcription, and make it easier for operators.
Blindspot deployed its natural language processing platform ARIS. When an e-mail with an order arrives at customer service, ARIS recognizes from the e-mail or attachment that it is an order, extracts the necessary information and data and validates them compared to the master data.
Then proposes an answer and creates an order template ready for SAP. Everything in seconds and without manually verifying and transcribing all information.