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AUTOMATION ENHANCED SCHEDULING OF INSPECTORS AND REDUCED WORKLOAD

TÜV SÜD, a global testing, inspection, and certification company administers a complex scheduling process of allocating teams of inspectors to factory pre-shipment inspections, dispatching inspectors from several hubs across China. The challenge was to develop a scheduling solution that would enhance the dispatch of suitable inspectors to provide optimal schedules while considering complex business rules, travel conditions, and massive demand throughout the peak season.

BEFORE

·       Six schedulers

·       Inability to find satisfiable solutions during the peak season

·       Using a set of Excel sheets with conflicts

 

AFTER

·        Reduction of scheduling manpower from 6 to 4 schedulers, improvement of dispatch quality

·        Possibility to quick re-dispatch when bookings are changed last-minute also in the peak season

·      Using a centralized software connected to company data sources

tuv sud

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