AUTOMATIZACE ZÁKAZNICKÉ PODPORY A ZPRACOVÁNÍ OBJEDNÁVEK ULEHČILA OPERÁTORŮM MAHLE

V MAHLE, velkém německém dodavateli pro automobilový průmysl, operátoři zákaznických služeb denně zpracovávají mnoho objednávek přicházejících e-mailem. Výrobce chtěl proces automatizovat, snížit počet chyb souvisejících s přepisem a umožnit operátorům věnovat se práci s vyšší přidanou hodnotou.

V MAHLE jsme nasadili naši platformu pro automatizované zpracování textové komunikace. Když na zákaznický servis dorazí e-mail s objednávkou, platforma z e-mailu nebo přílohy pozná, že jde o objednávku, extrahuje potřebné informace a data a ověří je proti kmenovým datům. Následně navrhne odpověď a vytvoří šablonu objednávky připravenou pro SAP. Vše během několika sekund a bez ručního ověřování a přepisování všech informací.

Optimized inter-warehouse transportation resulted in transportation cost reduction

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AUTOMATED AND INCREASED INSURANCE FRAUD DETECTION

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OPTIMIZATION OF FMCG DELIVERY ROUTES AND SAVED TRAVEL COSTS

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ANTI-COVID MEASURES MONITORING IN A RETAIL CHAIN

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A MOBILE PROVIDER DECREASED SUBSCRIPTION FRAUD BY 30%

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COMPLETE VISIBILITY IN COMPANY WORKFORCE ACROSS THE ORGANIZATION

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ARTIFICIAL INTELLIGENCE HELPS ŠKODA AUTO WITH THE BEST SPACE UTILIZATION OF CONTAINERS

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CONTINUOUS MONITORING ACROSS THE ENTIRE PORTFOLIO ENABLES US TO SEE AROUND CORNERS

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MONITORING OF ANTI-COVID MEASURES IN PRIVATE CLINICS

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PERSONAL IDS CHECKED AND MINED IN A FEW SECONDS

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HR CHATBOT IMPROVED CANDIDATE EXPERIENCE AND CONTACT AQUISITION

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AUTOMATION ENHANCED SCHEDULING OF INSPECTORS AND REDUCED WORKLOAD

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OPTIMIZATION OF PARCEL SIZES MAXIMIZED SPACE UTILIZATION

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Shopping basket prediction increased basket price by 10% and decreased shopping time

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Return rate prediction in e-shop saves more than 100 000 EUR per year

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Customer behaviour analysis helps with better understanding or store reorganization

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Process optimization decreased production line idle time decreased by 5%

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Fault prediction at pressing shop decreased maintenance costs by 20%

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Manufacturing sequence and capacity planning optimization increased production capacity by 2%

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Manufacturing process optimization decreased CO2 emissions and shipment costs by 20%

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Our enterprise optimization platform enabled to solve large-scale industrial challenges

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AI open days unlocked opportunities to grasp the biggest challenges

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MAHLE processes orders at customer support within seconds

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Anomaly prediction allows processing terabytes of cyber-security data daily

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Injecting machine learning into cybersecurity product

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Network and application performance anomalies are detected and handled in real time

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Criminal behavior model allows to schedule effective patrolling routes and strategies

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Training maritime experts in data science

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Continuous monitoring across the entire portfolio enables to see around corners

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Next-month customer churn prediction and reduction

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Samkonsult Prepares Construction Documentation 20% Faster Using AI Solution AskYourData for Regulatory Research

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Interactive Glass Gallery Tour

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Efficient planning of pumping logistics

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Elevating Talent Management Platform with ChatGPT-Driven CV Processing & Customization

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Integrating Generative AI helps Ataccama become a leader in the 2024 Gartner® Magic Quadrant™

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GZ Media Achieves 6-Month ROI with AI-Optimized Label Printing

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